Satisfaction Guarantee We offer competitive pricing and total satisfaction guarantees on all our products and services. Jim Gray Designs will match the price and guarantee of any identical item sold by a local, authorized dealer as long as the item is new, in the box and carries the full manufacturers warranty. Please let us know if you find one of our recommendations for less and we'll be happy to match the price. The total satisfaction guarantee is just that: if you are not satisfied with any product we have installed, for any reason, let us know and we will do everything we can to satisfy you, or we will refund your purchase price minus the labor and any unremovable materials. In addition, all products carry a 3-month, 100% trade up policy should you decide to improve your system. All we ask is that you keep the original carton, packing, manual and remote control and that the product be in very good condition. Jim Gray Designs, 3304 Wildwood Trail, Tallahassee, FL, 32312, USA Phone: 1-850-657-WIRE (9473), Fax: 1-850-894-6344